FAQ’s

Questions? We’ve Got Answers.

From branding and print to websites and project timelines, find answers to the questions we hear most often.

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General

What services does Mosaic Visuals offer?

We create brand identities, websites, print designs, marketing materials, and creative strategies. Whether you need one piece or a connected set of materials, we’ll help you choose the right approach for your goals.

Can you work with our existing brand?

Yes. We can build on your current logo, colors, and visual guidelines to create new materials that feel consistent with your brand. If your identity needs a refresh, we can discuss that as part of the project.

Can you recreate a logo if we only have a printed copy?

In many cases, yes. We can often recreate a logo from a business card or another printed piece and turn it into scalable vector artwork. The accuracy depends on the quality and detail of the original.

Do I have a say in the design process?

Absolutely. Your input helps shape the work. We’ll ask about your goals, audience, existing materials, and examples you like, then invite your feedback as the design develops.

Can you help us decide which services we need?

Yes. Tell us what you’re trying to achieve and what you already have. We’ll recommend a practical scope, whether that’s a single design project or a broader brand and website effort.

Website Design

How long does a new website take?

A typical website project takes about 4-6 weeks. The schedule depends on the size of the site, the features it needs, content readiness, and the time needed for feedback and approvals.

Do you write website copy?

We can help plan your site’s pages and content. Many clients provide their own copy to manage costs, but writing or editing support can be included in your proposal if you need it.

Will my website work on mobile devices?

Yes. We design websites to adapt to different screen sizes, including desktop computers, tablets, and phones, so visitors can use your site wherever they find you.

Do you provide website hosting?

Yes. We can arrange hosting through our hosting partner. If you’d like hosting included, we’ll discuss the available setup and ongoing costs before your project begins.

What do you need from us to start a website project?

We’ll begin with your goals, audience, existing brand materials, and any websites you’d like us to consider. We’ll also discuss your page content, images, required features, and who will provide feedback and approvals.

Working Together

What are your payment terms?

For website design projects, we generally require a 50% deposit to begin, with the remaining balance due when the website is complete. Terms for other projects will be outlined in your proposal.

What happens after I contact you?

We’ll learn about your project, goals, timeline, and the materials you already have. From there, we can discuss a suitable scope and provide a proposal for your review.

How involved will I need to be?

We’ll guide the creative work, and your feedback will help keep it aligned with your goals. You can expect to share relevant materials, review key stages, and provide approvals as the project moves forward.

Can you work with materials we already have?

Yes. Existing logos, photography, copy, brand guidelines, and past designs can all be useful starting points. We’ll review what you have and identify anything else needed for the project.

Can we request changes during the project?

Of course. Feedback is part of the design process. We’ll explain the review stages and what’s included in your proposal, so you know when to share changes and how they may affect the scope or timeline.

Have a Project In You Mind?

Still have questions about your project? Tell us what you’re planning and where you need guidance. We’ll help you understand your options and find a clear way forward.